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Monday, July 6, 2015

No, no, f-secure

It seems that the more successful a company is the less likely you are to be able to get any help from them when something goes wrong. At least, on-line. They have taken to refusing to give you an email address which you can contact, but instead put on-line a long, long list of things thast might have gone wrong, not one of which (of course) applies to you. There may well be a system by which you can talk to 'one of our experienced engineers'. This means that you click on a contact button and get a message telling you that an engineer will be on-line to you 'as soon as possible.' This morning, I hung on to one of those messages for over half an hour, with no response whatsoever. (The guilty firm in this case was f-secure, a very highly regarded company that keeps your compouter secure from anyone wanting to barge in on you). There is of course the telephone option, but this means that you find yourself either talking to someone whose accent (all too often Indian or Pakistani) is so thick you cannot understand him/her and he/she cannot understand you - or the telephone connection is so tenuous you might be spoeaking, for all you know, to a Martian with a severe head cold.
All right: I've vented my spleen. I shall now put on a recording of 'No, no, Nanette' (see a past blog) and try to calm down.

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