I do wish that computer help-lines would employ men and women who speak clear English. I really haven't a racist bone in my body, and I have liked and enjoyed meeting every Indian I have ever encountered, but oh, I am very tired indeed of trying to understand the Indian voices which always seem to answer when I attempt to consult the help-lines. What with indifferent telephone lines to wherever in Indian the office happens to be, a slight hearing problem and the often extremely heavy accents, I have just given up trying to understand them and either live with the problem or search around until I find some in the neighbourhood who can help. I understand that the problem arises for financial reasons, but if the computer companies realized just how much they are frustrating so many customers, they might think again.
End of rant!
Not to speak of the people in the Philippines.
ReplyDeleteI once had a call from a very nice Indian man working in Sydney who started his sentence with "Please don't hang up, I'm not from a call centre..."